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Frequently
Asked Questions on how to use the Yavneh Academy website.
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Click on the link that best describes your experience:
I
click on a link and nothing happens.
I click on a link to a form or
flyer and I get an error or nothing happens
I can login, but I when I click
on any of the links, I get logged off.
When I click on a link, I get the
message: "Page Cannot Be Displayed"
Some buttons in SOIN-Mail (ex.
the Delete button) do not work
When I click on a link I get a
weird error message.
When I click on
SOIN-Mail, Academic Calendar, Lunch Menu or any form or flyer,
nothing happens.
I was able to login before, but now
I when I try to login, I get a Session Timeout error.
I was able to login before and have
not changed my password, yet I receive an Invalid Login Id/
Password error.
I click on the link
and nothing happens.
1. Check your browser...use Internet Explorer 5.5 or above.
Click on the "e" to access
Internet Explorer on a PC or on the "Browse the Internet"
icon on a Mac. If you access the Internet using AOL or MSN, please
minimize the window for AOL or MSN and open Internet Explorer
for the Yavneh Academy website. Other browsers such as AOL, MSN,
Netscape, etc do not allow certain links and features to work
properly.
Click
here to update your Internet Explorer
Click
here to download IE for Mac
2. Check to see if the window is already open.
Many links open in "pop up"
windows. If you've already clicked on the link, the new page may
already be open. Check other open browser windows. On a PC, they
are lined up at the bottom of your screen. On a Mac, please click
on Window on the top menu bar and see if you have more than one
open window.
3. Check to see if you have a "pop up blocker" that
disables pop up windows.
There should be a way for you to
enable pop up windows for the domain yavnehacademy.org. Please
check the help or speak to the support from the software company.
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I click on the link to a form, flyer or newsletter and I get an
error or nothing happens
1. Please check to see that you
are using Internet Explorer 5.5 or above.
Click on the
"e" to access Internet Explorer on a PC or on the "Browse
the Internet" icon on a Mac. If you access the Internet using
AOL or MSN, please minimize the window for AOL or MSN and open Internet
Explorer for the Yavneh Academy website. Other browsers such as
AOL, MSN, Netscape, etc do not allow certain links and features
to work properly.
Click
here to update your Internet Explorer
Click
here to download IE for Mac
2. Please check that the latest
version of Adobe Acrobat Reader is available on your computer.
Most flyers and forms on the
Yavneh Website are posted in PDF format which required Adobe Acrobat
Reader be installed on your computer. Please check that you have
Adobe Acrobat Reader 5.1 or above.
Click
here to download the Adobe Acrobat Reader
3. Please check your Operating System.
For a PC, you need to have
Win 98 or above. If you have Windows 98, and are experiencing problems
with some of the features on the website, please update your operating
system.
For a Mac, you need to have Mac OS 8x of above.
Click
here to update Windows
Click
here to update Mac OS
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I
can login, but I when I click on any of the links, I get logged
off.
When I click on a link I get the message: "Page Cannot Be
Displayed."
Some buttons in SOIN-Mail (ex. the Delete button) do not work.
1. Please check that you are using Internet
Explorer to access the website.
Click here to update your Internet Explorer
Click
here to download IE for Mac
2. Clear the Internet Explorer browser's temporary files.
If the error occurs while using Internet Explorer, please try clearing
the temporary files for the browser. On internet Explorer, go to
TOOLS, then click on Internet Options. In the new window, click
on the buttons Delete Cookies, Delete Files and Delete History (each
function may take a few minutes).
When done, restart your computer.
3. Update your operating system
and browser.
Click
here to update Windows
Click
here to update Mac OS
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When
I click on a link I get a weird error message.
1. Please refresh your browser by clicking on the Refresh or Reload
button.
2. Please update your Internet Explorer browser
Click
here to update your Internet Explorer
Click
here to download IE for Mac
3. Please update your operating system.
Click
here to update Windows
Click
here to update Mac OS
4. Please copy the error message and email
it to info@soinmail.com
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When I click on SOIN-Mail, Academic Calendar, Lunch Menu or any
form or flyer, nothing happens.
1.
Please check that your pop-up
blocker allows pop ups for www.yavnehacademy.org and
www.soinmail.com.
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I was able to login before, but now I when I try
to login, I get a Session Timeout error.
I was able to login before and have not changed
my password, yet I receive an Invalid Login Id/ Password error.
1.
Please try clearing your cache. Follow these steps:
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Open Internet Explorer
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Go
to Tools > Internet Options
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Click on Delete History
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Click on Delete Files
(you may not need to delete cookies)
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Close the browser
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Open a new browser and try logging in.
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If you have tried accessing the Yavneh Academy using Internet Explorer
after updating your software and operating system and continue to
experience difficulty, please contact us at
info@soinmail.com |
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